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Concierge

White-glove removals — the standard the home you’re moving into deserves.

Pre-move declutter consultation. Bespoke crating for prized pieces. Unpack, dress and make beds. Art hanging and dressing-room set-up. A single project manager from quote to keys handed back.

White-glove is what a removal looks like when it’s designed for a client whose time is the binding constraint, not their budget. The standard removal model — boxes stacked in the hallway, crew gone, you start unpacking — doesn’t work when you’ve got a black-tie dinner the night you take possession.

We run white-glove removals as a concierge service: dedicated project manager, full pack and unpack, bespoke crating for fragile pieces, art installation, dressing-room set-up, beds made, kitchen unpacked into cupboards, and the team gone before the first guest arrives.

What white-glove includes

  • Pre-move home consultation & declutter advice
  • Wardrobe-to-wardrobe transfer (clothes stay on hangers)
  • Full pack and unpack to cupboards, drawers, wardrobes
  • Bespoke crating for art, antiques, designer pieces
  • Art hanging, mirror placement, bookcase styling
  • Make beds, set up the kitchen, plug in the smart home
  • Removal of all packing materials same day
  • Post-move follow-up call to resolve anything missed
  • Single project manager, on phone throughout

Where it fits

  • Prime central London (Mayfair, Belgravia, Kensington, Chelsea, Notting Hill)
  • Country house relocations (Cotswolds, Surrey, Cambridgeshire)
  • HNW relocations to or from the UK
  • Designer- or interior-designer-furnished homes
  • Time-pressed corporate or media clients
  • Discretion-required moves (NDA available)

Discretion as a default

NDA on request. Crews are vetted, in uniform, and trained on house-rules briefings. No social-media posts of the property, no contractors brought in without prior approval, no commentary on the contents of the home.

How we run it

  1. 01
    Concierge call

    Understand timing, sensitivities, designer involvement, NDA needs.

  2. 02
    On-site survey

    Walk both properties, identify bespoke crating needs, agree house rules.

  3. 03
    Pre-move pack

    Pack at the origin with custom crates and inventory ahead of move day.

  4. 04
    Move & dress

    Move, install, hang, dress, unpack to plan. Materials gone same day.

  5. 05
    Follow up

    48-hour and 7-day check-ins to resolve anything that slipped.

Frequently asked

How does white-glove differ from a standard premium move?
Two things: depth of unpack (we put your clothes back into the wardrobes, your books on the shelves, your art on the walls), and the breadth of orchestration (designer liaison, smart-home setup, art installer, removal of packaging same day). It is built around the constraint of your time, not the volume of your goods.
Will the same crew that packed do the unpack?
Yes. White-glove jobs are run with a fixed crew through the whole project — packing, transport, unpack — so nothing gets lost in handover.
Can you coordinate with my interior designer or art installer?
Yes — designer and art installer coordination is part of the service. We can also recommend trusted partners if you don’t have one.
Is the service available outside London?
Yes — country houses in the Home Counties, the Cotswolds, the South Coast and beyond. European white-glove (UK to Spain, France, Italy, Germany and the rest of the EU) is also available.